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Privacy Policy

Privacy Policy

Last Updated: 22 November 2025

Welcome to Stampedcare (“we”, “us”, “our”).
We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website or use our services.

This Policy applies to all users located in the United Kingdom, United States, and any other regions where customers place orders.

1. Who We Are (Data Controller)

Brand Name: Stampedcare
Legal Entity: Nanjing Suanxiong Pet Products Design Co., Ltd.
Registered Address:
Address: Room 403, Building 4, 89 Shengli Road, Jiangning District, Nanjing, Jiangsu, 211106, China

Privacy Contact Email: support@stampedcare.com
(We do not have a Data Protection Officer; this email serves as our privacy contact.)

2. Website Hosting & Platform Provider

Our store is built and hosted on SHOPLINE.

SHOPLINE acts as a data processor on our behalf and stores customer information necessary for order processing.

You can review SHOPLINE’s privacy documentation here:

We do not store customer data on local servers; all customer information is stored on SHOPLINE’s secure infrastructure.

3. Personal Data We Collect

We collect only the information necessary for order fulfilment, customer support, and service improvement.

Information you provide to us

  • Name

  • Email address

  • Phone number

  • Shipping address

  • Billing address

  • Account login details (when creating an account)

Automatically collected information

  • IP address

  • Device identifiers

  • Browser type

  • User behaviour analytics (page views, session time, clicks)

Payment Information

We do not access, store, or process full credit card numbers.
All payments are processed securely through:

Oceanpayment

Official privacy notice:
https://www.oceanpayment.com/about-us-op/privacy-policy/

PayPal

Official privacy notice:
https://www.paypal.com/webapps/mpp/ua/privacy-full

We only receive non-sensitive payment metadata such as:

  • Payment success/failure

  • Transaction ID

  • Payment method type

We never receive or store credit card numbers.

4. Cookies & Tracking Technologies

We use cookies for functionality, analytics, and advertising.

Analytics Cookies

  • Google Analytics 4 (GA4)
    Used to measure site usage and improve user experience.

Advertising Cookies

  • Google Ads remarketing & conversion tracking

  • Facebook Ads / Meta Pixel advertising tracking

We do not use:

  • TikTok Pixel

  • Pinterest Tag

  • Bing Ads

  • Session replay tools like Hotjar or FullStory

A complete cookie list is available upon request.

You may control cookie settings via your browser or applicable consent banner.

5. How We Use Your Data

We use personal data for the following lawful purposes:

Contractual Necessity

  • Processing and fulfilling orders

  • Shipping and delivery

  • Account creation and login

  • Customer support

Legitimate Interests

  • Fraud prevention

  • Website performance monitoring

  • Improving our products and services

With Your Consent

  • Marketing emails

  • Advertising personalization (Google Ads, Facebook Ads)

Legal Obligations

  • Tax and accounting requirements

  • Compliance with applicable ecommerce laws

We do not sell personal information to any third party.

6. Sharing of Personal Data

We share your data only with service providers essential to operating our business:

1. Payment Service Providers

  • Oceanpayment

  • PayPal

2. Logistics / Shipping Partners

We ship orders using the following partners (depending on destination):

United Kingdom

United States

3. Advertising Providers

  • Google Ads

  • Google Analytics

  • Meta/Facebook Ads

4. SHOPLINE (Website & Data Processor)

Processes and stores customer order data on our behalf.

We do not share personal data with unrelated third parties.

7. International Data Transfers

Data is stored on SHOPLINE’s secure global infrastructure.
Some data may be processed outside your country of residence, including in:

  • Singapore

  • United States

  • European Union

  • China (only for internal operations such as order fulfilment)

All transfers comply with GDPR / UK GDPR through mechanisms provided by SHOPLINE or service partners.

We do not store additional copies of customer data outside SHOPLINE.

8. Data Retention

We retain data only for as long as required:

  • Order and transaction records: 6 years (legal requirement for tax/accounting)

  • Customer accounts: Until you request deletion

  • Marketing data: 24 months or until consent is withdrawn

  • Cookie data: Per cookie category (typically 1–24 months)

When data is no longer needed, it is securely deleted.

9. Your Rights

Depending on your location (GDPR, UK GDPR, CCPA), you may have the right to:

Access your data

Request a copy of the personal information we hold.

Correct your data

Update inaccurate or incomplete information.

Delete your data

We can manually delete all your data upon email request.

Withdraw marketing consent

You may unsubscribe from emails at any time.

Object to tracking / advertising

You may request opt-out from Google or Facebook advertising cookies.

California Residents (CCPA)

You have the right to:

  • Request disclosure of data collected

  • Request deletion of your data

  • Opt-out of the sale of data (we do not sell data)

To exercise your rights, email us:
support@stampedcare.com

We respond within 30 days.

10. Children’s Privacy

Our website is not intended for children under 16.
We do not knowingly collect information from anyone under 16.
If we become aware of such data, we will delete it promptly.

11. Account Creation

When customers create an account on our website, we store:

  • Email

  • Name

  • Order history

  • Shipping information

Accounts may be deleted at any time by contacting customer service.

12. Data Deletion Requests

We support full manual deletion of user data.

To request deletion, email us at:
support@stampedcare.com

We will:

  1. Verify your identity

  2. Delete all personal data within SHOPLINE

  3. Provide written confirmation

All deletion requests are processed within 10 business days.

13. Updates to This Policy

We may update this Privacy Policy to remain compliant with applicable laws and operational needs.
Any changes will be posted with an updated “Last Updated” date.

14. Contact Us

Contact Us 

We're here to help! If you have any questions about our products, your order, or anything else, feel free to get in touch with us using the information below.

Brand Name : Stampedcare

Company Name: Nanjing Suanxiong Pet Products Design Co., Ltd.
Contact Email: support@stampedcare.com
Company Number: 91320115MAINFNPF6N
Company Address:
Address: Room 403, Building 4, 89 Shengli Road, Jiangning District, Nanjing, Jiangsu, 211106, China

Customer Service Hours
Monday to Friday: 9:00 AM – 6:00 PM (GMT)

We aim to respond to all inquiries within 24 hours.