FAQs
1. What is StampedCare?
StampedCare is an online pet-care retailer offering high-quality veterinary supplements and wellness products.
2. What payment methods do you accept?
We currently accept the following payment methods:
Credit & Debit Cards via Oceanpayment
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Visa
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Master Card
- Maestro
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Visa Electron
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JCB
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American Express
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Diners Club
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Discover
PayPal
We also support PayPal for customers who prefer a wallet-based payment option.
3. What currency will I be charged in?
All orders are processed and settled in GBP and USD , regardless of your local currency.
4. Will I be charged extra fees such as handling, payment, or refund fees?
No.
StampedCare absorbs all transaction-related fees, including payment gateway fees and refund processing fees.
Refunds are fully returned, including any transaction fees.
5. Do you support split payments or partial payments?
No.
Orders must be paid in full at checkout. We do not support split payments or paying with multiple methods.
6. Can I change my payment method after placing an order?
No.
To change the payment method, the existing order must be cancelled first, and you may place a new order.
7. Can I request an invoice?
Yes.
You may request an invoice at any time by contacting us at:
service.stampedcare@gmail.com
8. Do you offer automatic subscription payments?
No.
We do not support auto-renewal, subscription billing, or recurring charges.
9. Are orders reviewed manually for security purposes?
Yes.
To protect our customers, certain transactions may be reviewed manually if flagged by our risk-control system.
If additional verification is required, our support team will reach out via email.
10. What customer information do you collect?
We only collect information necessary for order processing, shipping, analytics, and customer support:
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Name
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Email
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Phone number
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Shipping address
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Billing address
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IP address
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Device information
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Behaviour analytics
We never store card numbers and never sell customer data.
11. Do you allow customers to create accounts?
Yes.
Account creation is optional and allows customers to:
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View order history
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Save shipping details
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Track orders faster
13. Can I request my data to be deleted?
Yes.
You may request data deletion at any time by emailing:
service.stampedcare@gmail.com
We will process your request according to applicable requirements.
14. Do you sell customer data to third parties?
No. We never sell, rent, or trade customer information with any third party.
15. How do you handle shipping and logistics?
We work with reputable logistics partners.
Shipping times and delivery windows are clearly explained on our Shipping Policy page.
16. How can I contact customer support?
For any order, payment, refund, or account inquiries, please contact us:
service.stampedcare@gmail.com